Terms and Conditions

Last updated: 10 February 2025

1. Introduction

These Terms and Conditions govern the use of our villa booking website and the transactions related to our services. By making a booking through our website, you acknowledge and agree to be bound by these Terms and Conditions.

2. Booking and Payment Policy

• A 50% deposit of the total room charge is required to secure a villa reservation. The remaining balance must be paid upon check-in.
• All payments must be made via our accepted payment methods listed on the website.
• Prices are quoted in Thai Baht (THB) and are inclusive of applicable taxes unless stated otherwise.

3. Cancellation and Refund Policy

• No refunds or cancellations are allowed under any circumstances.
• In the event of a no-show, the full booking amount will be charged.
• Shortened stays or early departures will incur a 100% charge of the total cost of stay.
• Postponements must be requested at least one (1) month prior to the arrival date and are subject to availability.
• If the postponement is made later than the specified time, a surcharge of 3,000 THB per night will be applied.

4. Security Deposit Policy

• A security deposit of 10,000 THB is required upon check-in. This deposit will be refunded in full within two (2) days after check-out, provided there is no damage or missing items.
• Any damage caused to the villa or its contents will be deducted from the deposit, and any excess damage costs will be charged to the guest.

5. Check-in and Check-out Policy

• Check-in time: 2:00 PM onwards.
• Check-out time: 11.00 AM at Phuket branch | 12:00 PM (noon) at Hua Hin branch.
• Late check-out may incur additional charges.
• Guests must present a valid passport or ID upon check-in.

6. Children and Extra Guest Policy

• Children under 12 years old stay for free when using existing beds.
• Guests over 12 years old are charged at the regular adult rate.
• A fee of 1,000 THB per person per night applies for guests exceeding the standard occupancy.

7. Villa Use and Conduct

• The number of guests must not exceed the number stated in the booking confirmation.
• Smoking is not allowed inside the villa. A penalty fee of 20,000 THB will be applied for any violations.
• Pets are not allowed unless explicitly stated otherwise.

8. Liability and Damages

• The villa owner/management will not be responsible for any loss, damage, or injury sustained by guests during their stay.
• Guests are responsible for their personal belongings. We recommend securing valuables in the provided safety deposit box.

9. Force Majeure

• We are not liable for any delays, cancellations, or damages resulting from circumstances beyond our control, such as natural disasters, government restrictions, or unforeseen emergencies.

10. Updating of these Terms and conditions

We may update these Terms and Conditions from time to time. It is your obligation to periodically check these Terms and Conditions for changes or updates. The date provided at the beginning of these Terms and Conditions is the latest revision date. Changes to these Terms and Conditions will become effective upon such changes being posted to this website. Your continued use of this website following the posting of changes or updates will be considered notice of your acceptance to abide by and be bound by these Terms and Conditions.

11. Governing Law

These Terms and Conditions shall be governed by the laws of Thailand. Any disputes arising from these Terms and Conditions shall be settled in the courts of Thailand.

12. Contact Information

For any inquiries regarding these Terms and Conditions, please contact us via our Contact Page.